Refund policy

At Nuvele, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Please contact us before sending any item back so we can provide return instructions.

Non-Returnable Items

For hygiene and food safety reasons, products that have been used cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We’ll work with you to provide a replacement or refund.

Refunds

Once your returned item is received and inspected, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

Shipping charges (if any) are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Cancellations

Orders may be canceled within 12 hours of purchase. After this time, your order may already be in processing and cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: support@thenuvele.com